User agreement and platform rules — please read carefully before using our services.
Last Updated: January 15, 2026
These Terms and Conditions constitute a legally binding agreement between you ("User", "You", "Your") and fren88 ("We", "Us", "Our", "Platform", "Service"). By accessing, registering, or using any service provided by fren88, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any provision herein, you must immediately cease using the Platform and close your account.
For the purposes of these Terms and Conditions, the following definitions shall apply:
By creating an Account, making a Deposit, placing a bet, or otherwise using any Service provided by fren88, you expressly agree to be bound by these Terms and Conditions, our Privacy Policy, and our Responsible Gaming Policy. These documents collectively form the entire agreement between you and fren88.
fren88 reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. All changes will be effective immediately upon posting to the Platform. Your continued use of the Platform following any such changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.
To use the Services provided by fren88, you must meet all of the following eligibility criteria:
fren88 takes underage gambling prevention seriously. All new Accounts are subject to KYC (Know Your Customer) verification, which includes submitting a clear photo of your government-issued ID (KTP, passport, or driver's license). Accounts that fail to complete KYC verification within 7 days of registration may be suspended. Any User found to be under 21 years of age will have their Account permanently closed and all funds forfeited.
To create an Account, you must provide accurate, current, and complete information including but not limited to your full legal name, date of birth, residential address, email address, and phone number. Providing false, misleading, or incomplete information is grounds for immediate Account suspension.
You are responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. fren88 will never ask you to disclose your password via email, phone, or live chat. Any activity conducted through your Account is your sole responsibility, regardless of whether you authorized it.
You agree to immediately notify fren88 via email ([email protected]) or live chat if you suspect any unauthorized access to your Account or any security breach. fren88 is not liable for any loss or damage arising from your failure to protect your Account credentials.
fren88 reserves the right to request additional identity verification documents at any time, including but not limited to: government-issued photo ID (KTP, passport, driver's license), proof of address (utility bill, bank statement), and proof of payment method (bank account screenshot, e-wallet screenshot). Failure to provide requested documents within the specified timeframe may result in Account suspension and withdrawal restrictions.
fren88 supports deposits via the following Indonesian payment methods: bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and mobile wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). All deposits are processed in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 50.000. There is no maximum deposit limit, but transactions above Rp 50.000.000 may require additional verification.
Deposits are typically credited to your Account balance instantly. In rare cases where manual verification is required, processing may take up to 15 minutes. fren88 does not charge any fees for deposits, but your bank or payment provider may impose their own transaction fees.
Withdrawals must be made to the same payment method used for your most recent deposit, unless otherwise approved by fren88's finance team. The minimum withdrawal amount is Rp 100.000. The maximum withdrawal amount per transaction is Rp 50.000.000. Withdrawals exceeding this amount must be split into multiple transactions.
fren88 processes most withdrawal requests within 5–15 minutes during business hours (24/7 operations). Withdrawals requested during peak periods or requiring additional verification may take up to 24 hours. First-time withdrawals and withdrawals exceeding Rp 10.000.000 are subject to enhanced security review.
You must meet the following conditions before requesting a withdrawal:
fren88 does not charge withdrawal fees for the first three (3) withdrawals per month. Additional withdrawals within the same calendar month are subject to a processing fee of Rp 10.000 per transaction. Bank or payment provider fees (if any) are the User's responsibility.
Bonuses and promotions are available only to eligible Users who meet the specific terms and conditions of each offer. Unless otherwise stated, each User may claim each Bonus offer only once. Attempting to claim the same Bonus multiple times by creating multiple Accounts is strictly prohibited.
All Bonuses are subject to Wagering Requirements, which specify the number of times the Bonus amount must be wagered before it can be withdrawn as real money. Wagering Requirements vary by promotion and are clearly stated in the Bonus terms. For example, a 100% deposit Bonus up to Rp 2.000.000 with a 30x Wagering Requirement means you must place bets totaling Rp 60.000.000 (30 × Rp 2.000.000) before withdrawing any winnings derived from the Bonus.
Not all games contribute equally toward Wagering Requirements. Typical contribution rates are as follows:
Specific contribution rates for each promotion are stated in the Bonus terms. Playing games with 0% contribution while a Bonus is active does not count toward Wagering Requirements.
While a Bonus is active and Wagering Requirements are unfulfilled, the maximum bet per spin, hand, or round is Rp 25.000. Exceeding this limit may result in Bonus forfeiture and voiding of any associated winnings.
fren88 reserves the right to void Bonuses, cancel winnings, and close Accounts if Bonus abuse is detected. Prohibited activities include but are not limited to: creating multiple Accounts to claim the same Bonus, using VPNs to access geographically restricted Bonuses, colluding with other Users, and exploiting software bugs or errors to gain unfair advantage.
All bets are subject to acceptance by fren88. fren88 reserves the right to refuse, limit, or cancel any bet at any time without prior notice, including after the bet has been placed. Reasons for refusal include but are not limited to: suspected fraudulent activity, technical errors, obvious pricing mistakes, and violation of betting limits.
Sports bets are settled based on the official result declared by the relevant governing body (e.g., FIFA, UEFA, Asian Football Confederation). In the event of a disputed result, fren88's decision is final and binding. Casino game outcomes are determined by certified Random Number Generator (RNG) algorithms and are final once the game round is complete.
In the event of a technical malfunction, software error, or communication failure that affects game outcomes or bet placement, fren88 reserves the right to void affected bets and refund stakes. fren88 is not liable for any loss of winnings due to technical issues beyond our control.
fren88 monitors all gameplay for irregular patterns including but not limited to: arbitrage betting (betting on all possible outcomes to guarantee profit), matched betting, bonus hunting without genuine gameplay, and collusion between Users. Accounts engaged in irregular play may be suspended, and winnings forfeited.
The following activities are strictly prohibited and may result in immediate Account suspension, forfeiture of balances, and legal action:
To the fullest extent permitted by law, fren88 and its affiliates, partners, directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Platform, including but not limited to:
fren88's maximum liability to you for any claim arising from your use of the Platform shall not exceed the total amount deposited into your Account during the six (6) months preceding the claim.
You may request to close your Account at any time by contacting customer support via email ([email protected]) or live chat. Upon voluntary closure, any remaining balance in your Account will be returned to you via your registered payment method, subject to completion of any pending Wagering Requirements. Closed Accounts cannot be reopened.
If you feel that gambling is becoming a problem, you may request self-exclusion for a period of 1 week, 1 month, 6 months, or permanently. During the self-exclusion period, you will not be able to log in, deposit, or place bets. Self-exclusion is irreversible and cannot be canceled once activated. For more information, please visit our Responsible Gaming page.
fren88 reserves the right to suspend or permanently close your Account at any time, with or without notice, if we reasonably believe you have violated these Terms and Conditions, engaged in fraudulent activity, or otherwise acted in a manner detrimental to the Platform or other Users. Reasons for termination include but are not limited to:
Upon termination, any remaining balance in your Account may be forfeited if the termination was due to violation of these Terms. fren88's decision to terminate an Account is final and binding.
These Terms and Conditions are governed by and construed in accordance with international gaming industry standards and best practices. Any dispute arising from your use of the Platform shall be resolved through good-faith negotiation between you and fren88.
If a dispute cannot be resolved through negotiation, you agree to submit the dispute to binding arbitration administered by a mutually agreed-upon arbitration body. The arbitration shall be conducted in English, and the decision of the arbitrator shall be final and binding on both parties.
You acknowledge that online gambling is subject to varying legal restrictions across different jurisdictions. It is your sole responsibility to ensure that your use of the Platform complies with the laws of your jurisdiction. fren88 makes no representation that the Platform is appropriate or available for use in all locations.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact our customer support team:
Our customer support team operates in Western Indonesia Time (WIB, UTC+7) and consists of native Indonesian-speaking agents trained to assist with all Account, payment, and technical issues.
By using the fren88 Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. You further acknowledge that gambling involves financial risk and that you may lose money. fren88 encourages all Users to gamble responsibly and seek help if gambling becomes a problem. For support resources, please visit our Responsible Gaming page.
Our customer support team is available 24/7 to help clarify any questions you may have about these Terms and Conditions.